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First of all, let me ask. Do you see some negligence in my work?
Second, I think it's a mis-statement to think I'm the customer's first point of contact. Take a look at the customer ticket, before you say that.
Third, I think i have said this several times, my career goal is not to be an [Software module name] engineer for the rest of my life (which seems to be what my manager and my manager's manager are okay with. And I don't know what more to do to clarify to them that it's not my career goal)
Fourth, I think I have displayed that I can help out in different areas without letting LNet my work slide. I derive my job satisfaction by being involved in different areas.
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